When hiring from The Glasslipper Hire you are therefore declaring that you accept all terms and conditions and will follow all rules and procedures that follow. The Glasslipper Hire reserves the right to change any terms and conditions at its discretion without notice.

Hire Period:

The standard hire period for hiring a garment is 3 days (Friday- Sunday). If an extended hire period is required, this may be arranged if notice is provided and prior to payment. We attempt to get our garments sent out as early as possible.

Express postage:

If you have rented a garment via express postage, once your item has been sent out we will notify you with your tracking number.

Pick ups:

If you are picking up your garment, we will notify you when your item is ready for collection.

Booking Process:

To book a garment, you can contact us via Instagram DM or through directly purchasing on the website. To book via the website click our "look book" tab and secure the dates youre requesting to hire the garment.This is to ensure the most personalised service is provided, where we can assist with sizing and availability. We find this to be the most accomodating approach for our customers.



To secure a garment, we require either a deposit amount which will be specified for each garment, or full payment.



Please notify us if you are to change your Instagram handle, to ensure we are able to trace your booking.A credit note will be offered in circumstances where notice of such changes is not provided.

Refunds will not be available.

Cancellation fees:

For a change of mind, we are able to offer a store credit if we are provided 2 weeks notice from the date that the garment is booked for. Refunds are unavailable.Notice provided less than 2 weeks prior to the booking date will result in a 50% cancellation fee. In instances where a partial deposit is provided, the partial deposit will compensate for the late cancellation fee. Please note this before proceeding with your booking.

Drop off returns:

Return days for Adelaide pickups are Monday or Tuesday day/night, anytime before 11:59pm. This timeframe is fixed unless discussed and organized prior to payment.If a garment is not dropped off on time, this will result in $20/day fee.

Postal returns:

Postal returns are to be returned by Monday 4pm in a Yellow express post satchel. Yellow satchel express postage is the only accepted form. A tracking number must be provided upon posting back on the Monday.If a garment is posted late or express postage is not used, this will result in $20/day fee.

Postage Fees:

Postage fees are NOT included in the rental price and are an additional fee. Return postage will NOT be offered unless discussed prior to booking.

Dry Cleaning Fees:

Dry cleaning is not included in the hire price. This is a fee that is paid upon return, the cleaning cost will vary depending on the garment between $20-$30.

Damages:

When hiring our garments it is expected that they will be treated with the utmost care and respect. Any damages that occur whilst the garment is in your possession (including but not limited to stains, rips, pulls or tears) will be required to be compensated for.In circumstances where an item is damaged beyond repair, you will be required to pay the full RRP of the item.

Sizing and Styling Issues:

If you receive your garment and their is an issue with sizing/style, the garment must be returned before Friday 4pm (drop off or express postage) in order to receive a credit note. Failure to do so will result in no store credit being offered.It is the customers responsibility to try on the garment and determine whether the size and style is suitable in time.

A store credit will not be provided in circumstances where we are not notified before Friday 4pm.For express postage returns in these circumstances, it is vital to provide us with the tracking number of the garment to qualify for a store credit.

Store credits are valid for 1 year from the date of issue. All of the above policies are to be abided by when using your credit note.